Effective date: 28 October 2026
 
1. Introduction
 
These Terms and Conditions govern your use of the Case Management Association of South Africa website at www.casemanagement.co.za, together with any membership, event registration, advertising, resource or other service offered through the website.
By accessing the website, creating an account, submitting an application, registering for an event or purchasing a service, you agree to these Terms and Conditions.
 
If you do not agree with these terms, please discontinue your use of the website.
 
2. About CMASA
 
The website is operated by:
 
Case Management Association of South Africa (CMASA)
Legal status: Case Manager Association of South Africe NPC
Physical address:  209 Dale Lace Road, Randpark Ridge, Randburg, 2169
Email: sharon@casemanagement.co.za
Website: +2782 927 1442

3. Website use
 
You may use the CMASA website only for lawful purposes.
 
You agree not to:
 

• Use the website in a way that violates any law or the rights of another person.

• Attempt to gain unauthorised access to the website, its systems or another user’s account.

• Introduce viruses, malicious code or other harmful material.

• Interfere with the website’s availability, operation or security.

• Copy, scrape, reproduce or commercially exploit website content without permission.

• Submit false, misleading, fraudulent or unlawful information.

• Use CMASA’s name, logo or content in a way that suggests an unauthorised relationship or endorsement.
   

CMASA may restrict or suspend access where it reasonably believes these terms have been breached.
 
4. Website accounts
 
Certain areas or services may require you to create an account.
 
You are responsible for:

• Providing accurate and current information.

• Keeping your login details confidential.

• Activities conducted through your account.

• Informing CMASA promptly if you suspect unauthorised access.
   

CMASA may suspend or close an account that contains materially inaccurate information, is being misused or breaches these terms.
 
5. Membership
 
Membership is subject to CMASA’s eligibility criteria, application process, applicable fees and governing rules or constitution.
Submitting an application or payment does not automatically guarantee acceptance. CMASA may verify the information supplied and request additional documentation.
 
Members must:
 

• Keep their membership information current.

• Pay applicable fees when due.

• Conduct themselves professionally when participating in CMASA activities.

• Comply with CMASA’s constitution, policies, professional standards and codes of conduct, where applicable.

• Avoid representing that CMASA endorses a personal, clinical or commercial service unless written approval has been obtained.
   

Membership benefits apply only during an active membership period and may not be transferred unless CMASA agrees otherwise.
 
CMASA may change membership fees or benefits for a future membership period. Any material changes will be communicated before the relevant renewal becomes due.
 
6. Membership renewal and cancellation
 
Membership will not renew automatically unless this is clearly disclosed when the membership is purchased.
 
A member may choose not to renew at the end of the current membership period.
 
Where a member cancels during an active membership period, fees already paid will generally not be refunded once membership access or benefits have been provided, except where required by law or approved by CMASA because of exceptional circumstances.
 
CMASA may suspend or terminate membership for non-payment, serious misconduct, misuse of member benefits or a material breach of CMASA’s rules. Where reasonably appropriate, the member will be informed of the concern and given an opportunity to respond.
 
7. Events, conferences and workshops
 
Event registrations are subject to availability and are confirmed only once CMASA has issued confirmation and, where applicable, received payment.
 
Information about dates, venues, programmes, speakers, panel discussions, themes and activities may be provisional. CMASA may make reasonable changes where operationally necessary.
 
Views expressed by speakers, panellists, sponsors or attendees are their own and do not necessarily represent CMASA’s official position.
Attendees are expected to behave professionally and respectfully. CMASA may remove a person whose conduct is disruptive, unsafe, discriminatory, unlawful or materially harmful to other attendees or the organisation.
 
8. Event cancellations, substitutions and refunds
 
A request to cancel an event registration must be submitted in writing to the contact address stated on the event page or registration confirmation.
 
CMASA may charge a reasonable cancellation fee. The amount will take into account:
 

• The date on which the cancellation is received.

• The nature and cost of the event.

• Expenses already incurred or committed.

• CMASA’s ability to fill the cancelled place.

• Any applicable consumer-protection requirements.
   

Where permitted, a registered attendee may nominate a substitute attendee by notifying CMASA before the event. The substitute must satisfy any applicable eligibility requirements.
 
The cancellation and refund conditions displayed for a particular event will form part of these Terms and Conditions.
If CMASA cancels an event, registered attendees will be offered a refund of the affected registration fee or, where appropriate, the option to transfer the registration to a rescheduled event.
 
CMASA will not be responsible for attendees’ travel, accommodation or other indirect expenses unless required by law. Attendees should consider flexible or refundable travel arrangements.
 
9. Event changes and circumstances beyond CMASA’s control
 
CMASA may change an event’s venue, format, programme, speakers or schedule where reasonably necessary.
An in-person event may be moved online, postponed or cancelled because of circumstances beyond CMASA’s reasonable control, including severe weather, natural disaster, epidemic, public-health restriction, venue failure, labour disruption, civil unrest, transport interruption or government action.
 
CMASA will communicate material changes as soon as reasonably possible and provide an appropriate remedy in accordance with applicable law and the circumstances.
 
10. Photographs and recordings at events
 
CMASA events may be photographed or recorded for educational, archival, reporting and promotional purposes.
Where reasonably practical, attendees will be informed that photography or recording is taking place. An attendee who does not wish to be photographed or recorded should notify the event organiser or photographer.
 
Attendees may not record, livestream or commercially reproduce presentations without permission from CMASA and the relevant speaker or rights holder.
 
11. Fees, prices and payments
 
Prices displayed on the website are quoted in South African rand unless stated otherwise.
 
CMASA will disclose whether applicable taxes are included. You are responsible for reviewing the price and purchase details before making payment.
 
Payment may be processed through a third-party payment provider. CMASA does not necessarily receive or store complete bank-card information entered through a secure external payment facility.
 
An electronic payment is subject to confirmation by the relevant financial institution or payment provider. CMASA may withhold access, membership activation or registration confirmation until payment has been verified.
 
You are responsible for any bank fees, currency-conversion charges or similar costs imposed by your service provider.
 
12. Advertising and sponsorship
 
Submitting an advertising or sponsorship enquiry does not guarantee acceptance or placement.
Advertising and sponsorship are subject to:
 

• Availability.

• Written confirmation by CMASA.

• Payment of the agreed fee.

• Compliance with CMASA’s specifications, deadlines and values.

• Any separate advertising or sponsorship agreement.
   

CMASA may decline content that is misleading, unlawful, discriminatory, offensive, clinically unsafe, inconsistent with CMASA’s purpose or likely to damage the organisation’s reputation.
Advertisers are responsible for ensuring that their content, claims, products and services comply with the law and do not infringe third-party rights.
 
Acceptance of advertising or sponsorship does not automatically constitute CMASA’s endorsement of an advertiser, product or service.
 
13. Educational information and professional advice.
 
Content provided through the website, CMASANOW, events, webinars, presentations and resources is intended for general educational and professional-development purposes.
 
It is not a substitute for:
 

• Medical or clinical judgement.

• Patient-specific assessment.

• Legal, financial or regulatory advice.

• An employer’s policies or professional obligations.
   

Users remain responsible for verifying information and applying their own professional judgement. CMASA does not guarantee that every resource will be complete, current or suitable for a particular situation.
 
14. Intellectual property
 
Unless otherwise stated, the website and its content—including text, graphics, logos, photographs, videos, presentations, downloads, designs and branding—belong to CMASA or are used with permission.
 
You may view and download content for lawful personal, non-commercial or professional-reference purposes, provided that you:
 

• Do not remove copyright or attribution notices.

• Do not alter the content in a misleading way.

• Do not sell, republish or distribute it commercially.

• Credit CMASA and the relevant author where appropriate.
   

Written permission is required for commercial use, systematic reproduction, public distribution or use of the CMASA name and logo.
Content supplied by speakers, contributors, advertisers or partners may remain the intellectual property of its respective owner.
 
15. User-submitted content
 
If you submit an article, photograph, testimonial, comment or other material to CMASA, you confirm that:
 

• You have the right to submit it.

• It does not unlawfully infringe another person’s rights.

• It is not knowingly false, defamatory, discriminatory or unlawful.

• Any required consent from identifiable people has been obtained.
   

Unless otherwise agreed in writing, you grant CMASA a non-exclusive, royalty-free permission to use, reproduce, edit and publish the submitted material for the purpose for which it was provided.
 
CMASA may decide not to publish submitted material or may remove it where reasonably necessary.
 
16. Third-party websites and services
 
The website may contain links to websites, payment facilities, event platforms or resources operated by third parties.
These links are provided for convenience. CMASA does not control and is not responsible for third-party content, availability, security, services or privacy practices.
 
Accessing a third-party service is subject to that provider’s own terms and policies.
 
17. Privacy and personal information
 
CMASA processes personal information in accordance with its Privacy Policy and applicable South African data-protection law.
By submitting information through the website, you acknowledge that it will be processed for the purposes described in the Privacy Policy and any notice presented when the information is collected.
 
The Privacy Policy should be read together with these Terms and Conditions.
 
18. Website availability and accuracy
 
CMASA aims to keep the website accurate, secure and available but cannot guarantee that:
 

• The website will always be uninterrupted or error-free.

• All information will always be complete or current.

• Every technical defect will be corrected immediately.

• The website will be compatible with every device or browser.

• Files or communications will always be free from harmful components.
   

CMASA may update, suspend or withdraw parts of the website for maintenance, security or operational reasons.
Please notify CMASA if you identify an error or technical problem.

19. Limitation of liability

To the fullest extent permitted by law, CMASA will not be liable for indirect, incidental, special or consequential loss resulting from:
 

• Use of or inability to use the website.

• Reliance on general educational content.

• Third-party websites or services.

• Events beyond CMASA’s reasonable control.

• Unauthorised access caused by a user’s failure to protect account details.
   

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including rights and remedies available under applicable consumer-protection legislation.

20. Indemnity

To the extent permitted by law, you agree to indemnify CMASA against loss or claims arising directly from:
 

• Your unlawful misuse of the website.

• Content you submit without the necessary rights or consent.

• Your material breach of these Terms and Conditions.

• Your infringement of another person’s rights.
   

This clause does not apply to loss caused by CMASA’s own unlawful conduct, gross negligence or conduct for which liability cannot legally be excluded.

21. Electronic communications

When you use the website or communicate with CMASA electronically, you consent to receiving communications from CMASA electronically where appropriate.

A message sent to CMASA will be regarded as received when CMASA acknowledges receipt or responds to it, rather than merely when it is transmitted.

You are responsible for ensuring that the contact details supplied to CMASA remain accurate.

22. Changes to these terms

CMASA may update these Terms and Conditions to reflect changes to its services, website, policies or legal obligations.
The updated version will be published on this page with a revised effective date. Material changes affecting an existing paid service will be communicated where reasonably required.

Continued use of the website after an update constitutes acceptance of the revised terms, to the extent permitted by law.

23. Governing law and disputes

These Terms and Conditions are governed by the laws of the Republic of South Africa.

If a dispute arises, the parties should first attempt to resolve it in good faith by contacting CMASA.

If the dispute cannot be resolved informally, it may be referred to an appropriate court, regulator, ombud or dispute-resolution body with jurisdiction. Nothing in this clause prevents a consumer from exercising rights available under applicable consumer-protection law.

24. General provisions

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A failure or delay by CMASA in enforcing a right does not mean that the right has been waived.

These Terms and Conditions, together with the Privacy Policy and any service-specific terms presented at the time of purchase or registration, constitute the agreement governing use of the relevant website service.

25. Contact us

Questions about these Terms and Conditions may be directed to:

Case Management Association of South Africa
Email: sharon@casemanagement.co.za
Website: www.casemanagement.co.za
Physical address: 209 Dale Lace Road, Randpark Ridge, Randburg, 2169
Telephone: +2782 9271442